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Return & Refund Policy

Last updated: [insert date]

Scope & Intent

This Return & Refund Policy applies to all purchases made through the no-option.com website. At NO OPTION, we are committed to delivering high-quality performance wear. If something isn’t right, we offer clear and fair options for returns and refunds.

Return Eligibility

  • Customers may return their purchase within 30 days of delivery, no questions asked.

How to Initiate a Return

  1. Notify Us: Email support@no-option.com with your order number and reason for return.

  2. Authorization: You will receive a return authorization and instructions. If applicable, we’ll send a prepaid return label.

Return Shipping Instructions

  • Items must be packed in their original packaging with all tags and labels intact.

  • Include your return authorization form in the package.

  • Use the provided return label (if applicable) to ship the item back.

Return Shipping Costs

  • Defective or Incorrect Items: Return shipping is free.

  • Change of Mind (Customer Remorse): Customer pays for return shipping.

Return Conditions

  • Change of Mind: Items must be unused, unwashed, and returned in original condition and packaging within 30 days.

  • Defective or Damaged Goods: Contact us within 48 hours of delivery with photos. We’ll cover return shipping and send a replacement or issue a refund.

  • Wrong Item Received: We’ll cover the return shipping and send the correct item.

  • Never Arrived: Contact us immediately. If the courier confirms a lost package, we’ll send a replacement or full refund.

  • Order Cancellation: Orders can be cancelled before shipment. If already shipped, follow the return process.

Non-Returnable Items

For hygiene reasons, the following items cannot be returned:

  • Worn or washed underwear

  • Items not in original condition or packaging

  • Custom or personalized products

Timelines & Refund Processing

  • Return Initiation: Within 30 days of delivery

  • Return Shipping: Must be shipped back within 14 days of approval

  • Refund Processing: Within 7 business days of receiving the return

  • Refund Method: Original payment method

Shipping & Handling Details

  • Courier: All orders and returns are handled via DHL with tracking.

  • Restocking Fee: None — $0.

Legal Compliance

This policy is compliant with applicable consumer protection laws. It does not affect your statutory rights.

Company Details

  • Business Name: NO OPTION

  • Website: https://no-option.com

  • Business Address: 1309 Coffeen Ave, STE 17035, Sheridan, WY 82801, United States

  • Customer Service Email: support@no-option.com

  • Phone: +1 817-384-3159  

  • Preferred Contact Method: Email

  • Business Hours: Monday to Friday, 9:00 AM – 5:00 PM (local time)